Will AI take people’s jobs?
Artificial intelligence is a system that can imitate human intelligence to perform tasks and improve performance on its own based on collected information. Artificial intelligence, which has been learned based on a lot of high-quality big data, far exceeds human capabilities. As technology develops, people are already living with artificial intelligence. Many companies are using artificial intelligence in various ways. Companies quickly introduce automated machines, so many people are worried that their jobs will be replaced by machines.
AI application examples
- Automobiles
Tesla makes autonomous vehicles using artificial intelligence. Artificial intelligence makes it possible for vehicles to automatically change lanes, brake, and park. In addition to Tesla, Motional is making safer and more stable autonomous vehicles using artificial intelligence and machine learning with investment from Aptiv and Hyundai Motor Group (Daley, 2022).
- Social media
Several social media companies and social network sites use artificial intelligence to suggest content that suits the user’s taste. Instagram monitors and categorizes the accounts that users follow and posts that they click like on. Twitter not only recommends tweets but also uses artificial intelligence to remove hateful content and detect fraud (Daley, 2022).
- Smartphone
Apple unveiled its digital assistant Siri in 2011. Siri, a virtual assistant, does what the user wants without moving his or her fingers. Apple helps users by applying artificial intelligence to their smartphones to perform tasks such as setting timers, texting, dialing, and browsing the web. Samsung Electronics unveiled Bixby in 2018. Bixby can turn off indoor lights or operate Samsung appliances, such as refrigerators, as users want through smart home devices (Daley, 2022).
- Healthcare
In the medical industry, artificial intelligence helps prevent diseases and make efficient diagnoses based on big data. Well uses artificial intelligence to advise users based on various health-related data. This technology provides information, such as the user’s existing state and possible diseases to the user. In addition, Well helps all users by providing prescription support, vaccination advice, and recommended doctor visits (Daley, 2022).
Jobs that can be replaced by artificial intelligence
The mechanical and repetitive work of humans will be replaced by artificial intelligence in the near future. The following examples are jobs that can be replaced by AI:
- Customer service
Jobs that provide services to customers do not require a high level of expertise to be performed. Numerous companies are using AI to answer customers’ questions. Companies are responding to inquiries by interacting with customers using ‘Chatbots’ (Saviom Software Pty. Ltd., 2021).
- Receptionist
Today, with the introduction of automatic check-in systems, the need for receptionists is decreasing. Recently, orders have become possible not only in hotels but also in restaurants and cafés through unmanned machines, which are touch screens (Saviom Software Pty. Ltd., 2021).
- Delivery service
With the introduction of AI into the delivery industry, there have been many changes in delivery culture. Robots and drones can deliver quickly and efficiently. The transportation sector will be most affected in the era of robot automation (Saviom Software Pty. Ltd., 2021).
- Proofreader
The development of proofreading applications and software has made it easier to detect grammar, sentence composition, and other errors. Detecting and correcting errors other than editing that requires comprehension can be handled simply using AI. ‘Grammarly’ is one of the most famous programs used for calibration purposes (Saviom Software Pty. Ltd., 2021).
Jobs that are hard to replace with artificial intelligence
Every job has a lot of extra work to do besides the given job. Based on the acquired data, artificial intelligence can perform simple tasks and dangerous tasks on behalf of people. However, AI cannot replace tasks that require creativity, emotional intelligence, and strategic thinking.
- Writer
Writers should devise and produce creative content. The empathy that can interact with readers is also needed. Artificial intelligence cannot perform tasks that require originality and imagination (Saviom Software Pty. Ltd., 2021).
- Sales representative
Being a salesperson is a job that requires persuading the other party. In the process, the business can be successful only when appropriate adjustments and smooth negotiations are made. Sales representatives should be able to identify and interpret rapidly changing trends and adapt to new markets. These things are difficult to do with machines (Saviom Software Pty. Ltd., 2021).
- CEO
The CEO should manage the entire organization and make decisions through strategic thinking. In addition, the CEO needs leadership skills to motivate employees in the company and resolve conflicts. This is a difficult task to automate with a machine (Saviom Software Pty. Ltd., 2021).
- Psychiatrist
The human brain is still a subject of study for many scientists and doctors. Despite great efforts, the human brain is hard to grasp. Psychiatrists should have excellent empathy and be able to feel compassion for patients. Communication with patients is one of the important dental processes. Artificial intelligence cannot have sympathy because it has no emotions. Therefore, psychiatrists are jobs that cannot be replaced by machines (Saviom Software Pty. Ltd., 2021).
How many jobs will AI replace?
Many experts predict that many jobs will be automated in the next 10 years. AI will be introduced in various industrial fields, and many workers will be replaced by AI. The World Economic Forum’s “2020 Future Jobs Report” states that AI is expected to replace 85 million jobs by 2025. However, AI can’t replace all jobs. If the boring and simple tasks of many human beings were replaced by machines, humans could devote more time to rewarding and complex tasks. Working hours can be reduced by using artificial intelligence to improve work productivity and efficiency. Many jobs will disappear due to the introduction of automated machines, but there will be many new jobs related to artificial intelligence (Thomas, 2021).
What kind of jobs will AI create?
According to the Future of Jobs Report of the World Economic Forum, artificial intelligence will create 97 million new jobs by 2025. As the impact of artificial intelligence has grown recently, the demand for jobs such as data scientists, machine learning engineers, and robot engineers has greatly increased (Ascott, 2021).
- Data sourcing expert
Artificial intelligence is a technology that requires learning based on data. As a result, there is a high possibility that new jobs related to data will be created. Data sourcing is the collection and classification of various data. Since the types of data are not all the same, trained AI may make errors in classifying specific documents. In this case, the data sourcing expert gives feedback for machine learning and helps improve the performance of AI (Costa, 2021).
- Machine learning engineer
In order to automate artificial intelligence, learning, and training must be done. Machine learning engineers work to train AI models to work well. They collect various types of text, audio, images, and videos and use them to train artificial intelligence (Costa, 2021).
- Data analyst
Data analysts analyze quite a huge amount of data and convert them into more meaningful data. To work well with artificial intelligence, data needs to be learned and analyzed, so data analysis is paramount. It enhances the capabilities of AI based on available data (Costa, 2021).
Conclusion
Since the early stages of artificial intelligence development, many experts have worried that AI will cause many workers to lose their jobs. In fact, artificial intelligence is replacing many jobs and will take away more jobs in the future. But mankind has always found solutions to danger and adapted to rapid change. Many jobs will disappear due to artificial intelligence, but many more will be created and diversified. It is true that the capabilities of artificial intelligence far outweigh those of humans. However, artificial intelligence has a limitation in that errors occur when variables other than the learned data come in. Jobs that are replaced by artificial intelligence do not disappear completely. For artificial intelligence to replace the work of a specific job, an expert is needed to learn the work. Therefore, there should be someone next to artificial intelligence to manage and supervise. Since artificial intelligence is a machine, it does not have creativity, decision-making through understanding, and empathy. As a result, humans will do tasks such as task planning, decision-making, creation, and design, and artificial intelligence will play a role in implementing them. Therefore, in most fields, humans and artificial intelligence will move toward mutual coexistence.
Reference
Daley, S. (2022). 19 examples of artificial intelligence shaking up business as usual. [online] Built In. Available at: https://builtin.com/artificial-intelligence/examples-ai-in-industry [Accessed 16 September. 2022].
Saviom Software Pty. Ltd. (2021). 12 jobs that AI will replace in future. [online] Resources Library. Available at: https://www.saviom.com/blog/12-jobs-that-robots-ai-will-replace-in-the-future-and-12-that-wont/ [Accessed 16 September. 2022].
Thomas, M. (2021). AI and the Future of Jobs. [online] Built In. Available at: https://builtin.com/artificial-intelligence/ai-replacing-jobs-creating-jobs [Accessed 16 September. 2022].
Ascott, E. (2021). AI Will Create 97 Million Jobs, But Workers Don’t Have the Skills Required (Yet). [online] Allwork.Space. Available at: https://allwork.space/2021/11/ai-will-create-97-million-jobs-but-workers-dont-have-the-skills-required-yet/ [Accessed 16 September. 2022].
Costa, T. (2021). What Type of Jobs Will AI Create? [online] Kami Vision. Available at: https://kamivision.com/blog/what-type-of-jobs-will-ai-create/ [Accessed 16 September 2022].
