On the 7th of May 2019, The University of Concordia conducted a training session for employees of reputed organizations which showed a high success rate of participants between 250 to 300 employees from over 20 organizations categorized from beginner stage to advanced stage. We provided training in 5 different areas which would benefit these employees to grow and nurture themselves in their present and future careers.
Leadership and Communication Management; the importance of strong leadership within an organization becomes evident when you look at the impact it has on employee engagement and improved company culture. With companies facing a looming shortage due to a retirement boom, organizations are tuned into the increasing need for effective leadership development strategies to drive results.
Emotional Intelligence; when it comes to individual and team success, IQ is not enough; in fact, the skill set known as Emotional Intelligence (EQ) has consistently proven to be a better indicator of individual and team workplace success. Cultivating and using the five components of EQ can have a profound positive effect on you individually as well as the people you work with.
Cultural Competency and Diversity; Developing cultural competence includes examining our own worldview and biases and developing the willingness to learn and be educated from a different point of view. In addition, it involves examining our societal rituals, roles, and values with the acknowledgment that other people have diverse ways of thinking, doing, and believing.
Customer Service and Retention Methods; Improving customer experience is one of the most important objectives a company can work toward to becoming a recognized brand and realizing increased profits and sustainability, customer service management must be implemented by recognizing then addressing the causes of poor customer service before a bad reputation quickly spirals out of control.
Time Management and Productivity; in today’s busy world it is important for workers to be as effective as they can with the limited hours of time during the day. If the unexpected interruptions and crises are affecting your employees’ productivity, then it is time to take control of the workday. We trained the participants on practical and specific time management skills to increase effectiveness and reduce time-wasted activities; effectively managing Outlook and email; managing calendar and to-do list; how to prioritize and plan your day using your natural energy cycle; the basics of important decision-making of action items; and action steps to reduce interruptions and procrastination.
Overall it was a successful training session for us and for the participants.
About Concordia International University
Concordia International University is an educational institution offering certificate, diploma, higher diploma, and postgraduate diploma programs progressing to undergraduate and postgraduate degrees locally and internationally. We have a network of colleges located in many countries (USA, Europe, Australia, Canada, Korea, and the Philippines) and offer both online and offline courses and online-to-offline (O2O) courses. We serve as a platform university for students who are looking for a clear path into international universities and colleges at a more affordable price, at a faster pace. Through our online-to-offline program, students have an easier way of completing their courses abroad through our affiliations with a multitude of universities and colleges in Singapore, Switzerland, United Kingdom, United States, and many more.
Learn more about Concordia at www.iconcordia.com
